Process Associate
Genpact
0 - 3 years
Gurugram
Posted: 3/5/2025
Job Description
Responsibilities
:Handle all aspects of the dispute process in compliance with established card network mandates, federal and state rules and regulations.
Review, research and initiate dispute inquiries from cardholders, financial institutions, and internal departments for the client.
Ensure compliance with all federal and state regulations to resolve billing errors (including all aspects of Reg E and Z).
Handle Omni Channel inquiries from cardholders, financial institutions, and internal departments regarding disputes within established SLAs.
Timely escalation as required to the appropriate resource issues that are unable to be resolved by the agent.
Handles/resolves non-posted items, retrieval projects and authorization chargebacks.
Meets the standards of the job, such as KPIs, quality standards, and adherence to schedule.
Other related duties assigned as needed.
Qualifications
Minimum qualifications
High school diploma or GED.
At least one year or call center, fraud, or banking experience.
Flexibility of shifts and to work overtime hours as per business requirements.
Competencies
Effective verbal and written communication skills.
Excellent customer service skills that build high levels of customer satisfaction.
PC knowledge and MS Office applications.
Detail-oriented with good organizational skills.
Ability to manage multiple tasks in a fast-paced environment.
Ability to work both independently and in a team environment.
Ability to maintain confidentiality.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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