Process Associate
Genpact
0 - 3 years
Bengaluru
Posted: 9/3/2024
Job Description
Responsibilities
• Technical Support for Intel® Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.
• Technical support for Mobileye 8 Connect hardware.
• Pre-sales support for Intel® Onboard Fleet Services, addressing questions from potential customers.
• Support technical queries for Intel hardware: NUCs, Processors, Wireless, Graphics, Intel Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email.
• Perform troubleshooting to fix the customer issues via Call, Chat and Email
• Perform RAS (Remote Access Session) when required via Chat and Phone
• Expected to take 25 to 30 calls a day. (AHT 6-9 mins).
• Follow-ups via Email and phone on cases.
• Knowledge base Article creation for handling queries.
• Identify and own Lean and Transformation projects.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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