Process Associate

Genpact

0 - 3 years

Bengaluru

Posted: 29/11/2024

Job Description

Responsibilities

Technical Support for Onboard Fleet Services SaaS Component, including customer problems, questions, payment issues, etc.

Technical support for Mobileye 8 Connect hardware.

Pre-sales support for Onboard Fleet Services, addressing questions from potential customers.

Support technical queries for hardware: NUCs, Processors, Wireless, Graphics, Unison, Ethernet Products etc. and OEM Products (laptops etc.) via Call, Chat and Email.

Perform troubleshooting to fix the customer issues via Call, Chat and Email

Perform RAS (Remote Access Session) when required via Chat and Phone

Expected to take 25 to 30 calls a day. (AHT 6-9 mins).

Follow-ups via Email and phone on cases.

Knowledge base Article creation for handling queries.

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About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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