Process Associate - Developer Support Engineering (DSE)

Genpact

0 - 3 years

Hyderabad

Posted: 21/05/2025

Job Description

Responsibilities

:
Develop and maintain various products/softwares by using APIs, SDKs, and platform plugins.
Software coding and troubleshooting issues with PHP, Python and JavaScript coding languages.
Query and maintain SQL database tables.
Manage technical product issues and escalations, delivering the highest level of customer satisfaction making use of software development methodologies, such as Lean and Six Sigma.
Work closely with Software Engineer Developers to understand their needs and develop solutions.
Understand and analyse High End Metrics as productivity, utilisation, Turn Around Time, Transfer & Escalation Rates, etc.
Perform data analysis with a Use Case submission to visualise trends, provide solutions and mitigate issues.
Ramp-up and train new hires in the process including E2E knowledge base Management.
Stakeholder Management - Work collaboratively with both Internal, External stakeholders.
Responsible for team's operational metrics and will quo own with FLM and drive teams' knowledge.

Minimum Qualifications

Bachelors or equivalent in computer science or related field.
Relevant experience providing Enterprise Support in a technical environment.
Strong analytical/coding and communication skills.
Ability to be flexible, multitask and learn in a fast-paced environment.
Customer-focused and can demonstrate understanding and empathy.
Creative problem solver with excellent troubleshooting skills.
Self-driven nature with strong attention to detail and follow-through.

Preferred Qualifications

Programming and scripting experience (PHP, Python, JavaScript).
Experience working with APIs, plugins, and SQL database.
Experience with tools such as Tableau, Unidash, Scuba, and Google Drive environment.
Web Development experience.
Lean & Six Sigma Methodologies

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.