Process Associate- Customer Service Representative

Responsibilities

Responsible for making calls to different service providers in the United States, to process payments on behalf of customers.

Must be able to fluently carry a conversation in English, answer questions, and document the results of each call.

Outbound calls regarding collections and payment process.

Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.

Register all cases, inquiries, and calls in the tracking tool.-

Minimum Qualifications

Previous experience in Customer Service. / Advanced English

Proficient English to communicate on emails and calls.

Schedule availability.

Be a team player with problem-solving attitude

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.