Process Associate - Customer Service - Non Voice
Genpact
5 - 10 years
Hyderabad
Posted: 08/07/2025
Job Description
Responsibilities
Serve as a trusted advisor and resource for the team, offering expert guidance on complex issues and challenges.
Support Tier-1 agents who support customers via Phone, Chat & Email Channels
Develop insightful solutions that meet business objectives.
Stay up-to-date on the latest product announcements, trends, and regulations to ensure the organization remains competitive.
Analyze data, Identify and recommend opportunities for process improvement and optimization.
Mentor and train team members, sharing knowledge and expertise to foster their professional growth.
Collaborate effectively with diverse stakeholders, both internally and externally.
Work independently and as part of a team, managing multiple projects simultaneously.
Contribute to the continuous improvement of the product and its associated processes.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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