Process associate-Claims
Genpact
0 - 3 years
Jaipur
Posted: 03/09/2024
Getting a referral is 5x more effective than applying directly
Job Description
Responsibilities
• Critically analyze the claim file & the received demand package to identify any pendency
• Communicate with 3rd parties to negotiate on the settlement amount
• Liaison with internal Claims partners to further investigate on the claim file
• Answer incoming telephone calls from third parties in relation to the demands sent by them
• Process reverse subrogation payments
• Ensure that assigned targets in accordance with SLA metrics are met
• Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics
• Provide relevant process reports on a timely basis
• Ensure adherence to established attendance schedules & company policies and procedures.
Qualifications
Minimum qualifications
• B.com/ BBA/BA/ BSC (Any Non – Tech Graduate)
• Freshers are eligible
Preferred qualifications
• Able to demonstrate empathy while improving chance to create rapport with the customer.
• Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business
• Voice Customer Service experience
• Good knowledge of using Excel, MS Access Database
• Proficient in English language- both written and oral
• Insurance client experience will be an added advantage
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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