Process Associate, Channel Helpdesk Specialist
Genpact
0 - 3 years
Chennai
Posted: 28/06/2025
Job Description
Responsibilities
Conduct targeted client outreach to promote digital adoption and ensure understanding of digital platforms
Respond to and fulfil client requests related to onboarding and digital platform use
Assist in managing client inquiries, providing timely support and guidance
Collaborate with internal teams to resolve client issues
Support communication efforts related to system changes and best practices for digital engagement
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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