Process Associate - Trust & Safety

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate - Content Moderator, Trust & Safety
As a Content Moderator, you will moderate the Gaming platform (text, image, and video) in 3D gaming Environment to keep them free of any abuse, identify glitches, bugs, making sure that the end user has a good gaming experience

Responsibilities
Review and moderate the platform by following the policies, processes, and guidelines and provide decision based on prescribed guidelines
Review and investigate 3D, visual, graphic, audio, and text content for violation of policies and guidelines. (For example slurs, cuss words, adult content, etc.)
The role also involves moderating content of Egregious nature
Recognize trends and patterns and raise issues timely
Maintain a thorough understanding of process and policies
Accountable for performance standards (Efficiency, Quality) in a weekly manner
Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our clients community of gamers

Qualifications we seek in you!
Minimum Qualifications
Any graduate
Experience in content moderation/trust and safety
Minimum B2 proficiency in English CEFR
If selected for bilingual language, proficiency in the selected native language
Must be able to work on a flexible schedule (including weekends)
Basic PC skills (Internet navigation, Microsoft Excel, Word, PowerPoint)
Comfortable with dealing with routine work quickly and at a high standard
Interest in playing PC games and acumen towards gaming terminologies & Industry

Preferred Qualifications/ Skills
Experience in playing PC games (PUBG/BGMI, Fortnite, COD etc.)
Culturally aware of the regional trends
Tech Savvy

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.