Process Associate - Trust & Safety
Genpact
0 - 3 years
Hyderabad
Posted: 3/5/2025
Job Description
Responsibilities
Review the reported content within agreed turnaround times and standards of quality.
Recognize trends and patterns and escalate issues outside the company policy to the global team.
Respond to customer inquiries and problem escalations.
Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
Maintain a thorough understanding of client processes and policies.
Reproduce customer issues and escalate product bugs.
Provide excellent customer service to our customers.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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