Process Associate - Service Desk L1

Assist end users through chat sessions, addressing their queries and concerns promptly.

Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.

Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.

Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.

Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.

Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.

Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.

Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.

Graduate in any stream

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.