Process Associate - I2C
Genpact
0 - 3 years
Noida
Posted: 3/5/2025
Job Description
Responsibilities
Knowledge of Order to Cash Cycle
Conducting research and reviewing proposals and quotes.
Ensuring that all quotations are accurate, complete, and in line with the client's needs.
Preparing, submitting, and tracking price quotes for products or services
Manage the quoting keying process, within the target SLAs as defined by the management
Reconcile the processed work by the team verifying entries and comparing system reports
Ongoing maintenance of customer accounts continuously identifying and correcting items that require re-keying or maintenance
Maintain 100% accuracy while processing and generating reports.
Ability to interpret customer documentation/emails and solve problems related to customer queries
Must be willing to work in shifts as required.
Ability to deal with difficult internal and external customer situations requiring tact and professionalism.
Ability to analyze and problem solve
Accurate interpretation of vague remittance documentation
Ability to deal with system issues and missing bank files
Time management ensuring all time targets met
Minimum Qualifications
Graduate: B. Com
Relevant experience in Contract Management
Strong Communication Skills (verbal and written) - CEFR Level B2 or C1
Preferred Qualifications
Good customer handling skills
Experience in Automotive industry
Good interpersonal skills that can lead multiple responsibilities simultaneously
Good influencing skills and interpersonal, analytical skills and attention to detail
Good team commitment and results delivery orientation
Good experience in Order to Cash end to end processes
Good understanding of Oracle,SAP & Excel
Able to navigate through PowerBi reports
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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