Process Associate - Developer Support Engineering (DSE)

Genpact

0 - 3 years

Hyderabad

Posted: 03/09/2024

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Job Description

Responsibilities

:
• Develop and maintain various products/software’s by using APIs, SDKs, and platform plugins.
• Software coding and troubleshooting issues with PHP, Python and JavaScript coding languages.
• Query and maintain SQL database tables.
• Manage technical product issues and escalations, delivering the highest level of customer satisfaction making use of software development methodologies, such as Lean and Six Sigma.
• Work closely with Software Engineer Developers to understand their needs and develop solutions.
• Understand and analyse High End Metrics as productivity, utilisation, Turn Around Time, Transfer & Escalation Rates, etc.
• Perform data analysis with a Use Case submission to visualise trends, provide solutions and mitigate issues.
• Ramp-up and train new hires in the process including E2E knowledge base Management.
• Stakeholder Management - Work collaboratively with both Internal, External stakeholders.
• Responsible for team's operational metrics and will quo own with FLM and drive teams' knowledge.

Minimum Qualifications

• Bachelor’s or equivalent in computer science or related field.
• Relevant experience providing Enterprise Support in a technical environment.
• Strong analytical/coding and communication skills.
• Ability to be flexible, multitask and learn in a fast-paced environment.
• Customer-focused and can demonstrate understanding and empathy.
• Creative problem solver with excellent troubleshooting skills.
• Self-driven nature with strong attention to detail and follow-through.

Preferred Qualifications

• Programming and scripting experience (PHP, Python, JavaScript).
• Experience working with APIs, plugins, and SQL database.
• Experience with tools such as Tableau, Unidash, Scuba, and Google Drive environment.
• Web Development experience.
• Lean & Six Sigma Methodologies

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.