Process Associate - Customer Service
Genpact
5 - 10 years
nan
Posted: 05/03/2025
Job Description
Responsibilities
- Responsible for making calls to different service providers in the United States, to process payments on behalf of customers.
Must be able to fluently carry a conversation in English, answer questions, and document the results of each call.
Outbound calls regarding collections and payment process.
Follow up on incidents from the time it is reported until successful closure document ticket status and follow up.
Register all cases, inquiries, and calls in the tracking tool.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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