Process Associate - Customer Service

Genpact

5 - 10 years

nan

Posted: 20/11/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

Strong attention to detail to identify and fix errors and share feedback/insights
Focus on accuracy/eye for details
Ensure logical and meaningful review of url content curation
High quality of extraction of content delivered consistently
Domain expertise to work like a subject matter expert and challenge what seems incorrect
Adapt and deliver high quality extraction with accuracy, commitment, and consistency
Excellent time management skills to help increase the number of extractions
Decision making skills to understand the concepts of identifying if a website is/is not extractable
Extremely proactive and organized with a track record of success in a team environment

Minimum Qualifications

Any Graduate
Strong Communication Skills (verbal and written)

Preferred Qualifications

Good understanding on Digital Marketing and Ads ecosystem
Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information
Customer Service background and Digital Marketing experience will be an added value
Strong Logical/ Analytical skills

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.