Process Associate - Customer Service - Voice - English + Hindi
Genpact
5 - 10 years
Hyderabad
Posted: 9/3/2024
Job Description
Responsibilities
• Respond to customer queries and customer’s concerns.
• Demonstrates effective, clear, and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
• Provide excellent customer service to our customers.
• You should be responsible for exhibiting capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Basic knowledge of how digital payments work is required.
Minimum Qualifications
• Graduate (Any Discipline)
• Freshers are eligible.
• Proficiency in spoken & written English & Hindi and with neutral English accent.
Preferred Qualifications
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills.
• Analytical skills with customer centric approach
• You should be able to work on a flexible schedule (including weekend shift)
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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