Process Associate - Customer Service - Voice - English + Hindi

Genpact

5 - 10 years

Hyderabad

Posted: 03/09/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

• Respond to customer queries and customer’s concerns.
• Demonstrates effective, clear, and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
• Provide excellent customer service to our customers.
• You should be responsible for exhibiting capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Basic knowledge of how digital payments work is required.

Minimum Qualifications

• Graduate (Any Discipline)
• Freshers are eligible.
• Proficiency in spoken & written English & Hindi and with neutral English accent.

Preferred Qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills.
• Analytical skills with customer centric approach
• You should be able to work on a flexible schedule (including weekend shift)

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.