Process Associate - Customer Service - Voice - English + Hindi

Genpact

5 - 10 years

Hyderabad

Posted: 20/11/2024

Job Description

Responsibilities

Respond to customer queries and customers concerns.
Demonstrates effective, clear, and professional written and oral communication.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seek solutions through logical reasoning
Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
Provide excellent customer service to our customers.
You should be responsible for exhibiting capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Basic knowledge of how digital payments work is required.

Minimum Qualifications

Graduate (Any Discipline)
Freshers are eligible.
Proficiency in spoken & written English & Hindi and with neutral English accent.

Preferred Qualifications

Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills.
Analytical skills with customer centric approach
You should be able to work on a flexible schedule (including weekend shift)

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.