Process Associate - Customer Service - Voice - English + Hindi
Genpact
5 - 10 years
Hyderabad
Posted: 3/5/2025
Job Description
Responsibilities
Respond to customer queries and customers concerns.
Demonstrates effective, clear, and professional written and oral communication.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seek solutions through logical reasoning
Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
Provide excellent customer service to our customers.
You should be responsible for exhibiting capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
Basic knowledge of how digital payments work is required.
Minimum Qualifications
Graduate (Any Discipline)
Freshers are eligible.
Proficiency in spoken & written English & Hindi and with neutral English accent.
Preferred Qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills.
Analytical skills with customer centric approach
You should be able to work on a flexible schedule (including weekend shift)
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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