Process Associate - Customer Care
Genpact
0 - 3 years
Hyderabad
Posted: 3/5/2025
Job Description
Responsibilities
Handle multiple chats at the same time (3+ Active Chats simultaneously)
Respond to the customer queries in timely manner, ensure logical and meaningful review of customer requirement
Deep understanding of client process and policies
Effective Probing, comprehending the query, discover the right product and offer accurate Solution to the end customer inline with the Policies and Procedures
Sales through Chat medium for Mobile Experience, Visual Display, Digital Appliance or any other related products that are owned by end customer
Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
Work closely with internal departments to provide the required information/support to the customer
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Upskill to enhance the knowledge time to time and offer support
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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