Process Associate - Content Moderation - Hindi + English

Genpact

0 - 3 years

Hyderabad

Posted: 29/11/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

Provide resolution to maintain standards of quality
Review content and provide resolution based on prescribed guidelines
Recognize trends and patterns and raise issues timely
Provide insights to help improve the support to the users
Maintain a thorough understanding of process and policies
Provide excellent customer service to our customers

Minimum Qualifications

Any Graduate (PG an added advantage)
Freshers are eligible
Fluent in Read/Write in English & Hindi Language

Preferred Qualifications

Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work)

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.