Process Associate - Commercial Leasing and Lending
Genpact
0 - 3 years
Jaipur
Posted: 9/3/2024
Job Description
Responsibilities
• Premium application, reinstatement, renewal of payment received from policy holders
• Backdate and cancellation of polices in case of payment made by policy holder get bounce
• Respond to email /phone queries related to disputed cases
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
• See opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues and pending items
• Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a teammate to process any adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
• Call out problems to senior staff members and or management as appropriate.
Qualifications
Minimum qualifications
• B.Com
• Freshers are eligible
• Excellent English interpersonal skills
Preferred Experience
• Prior cash application experience!
• MS Excel knowledge
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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