Process Associate - Commercial Leasing and Lending

Genpact

0 - 3 years

Jaipur

Posted: 9/3/2024

Job Description

Responsibilities


•    Premium application, reinstatement, renewal of payment received from policy holders
•    Backdate and cancellation of polices in case of payment made by policy holder get bounce
•    Respond to email /phone queries related to disputed cases
•    Research and analyze the disputes/deductions in ERP
•    Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
•    See opportunities and recommend solutions for process and automation improvements
•    Daily reporting of individual portfolios to track and monitor the past dues and pending items
•    Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
•    Work as a teammate to process any adhoc request in a timely manner.
•    Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
•    Call out problems to senior staff members and or management as appropriate.
Qualifications
Minimum qualifications
•    B.Com
•    Freshers are eligible
•    Excellent English interpersonal skills
Preferred Experience
•    Prior cash application experience!
•    MS Excel knowledge

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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