Process Associate - Claims Specialist, Life and Annuities
Genpact
0 - 3 years
Gurugram
Posted: 13/03/2025
Job Description
Responsibilities
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Initial death notification and follow-up on incomplete documents and information in relation to submitted death claims
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Reviewing and matching beneficiary claim forms (death claims)
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Maintaining and reviewing death trackers with multiple beneficiaries
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Review return mail and determine what action to take, resend letter/packet, research address
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Strong written English and good understanding of grammar to review documents and letter for grammatical mistakes and correcting them accordingly
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Data Entry: Enter and update policy and transaction information into the system with high accuracy
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Communicate with clients and agents to obtain necessary information, resolve issues, and provide updates on request status
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Customer Service: Provide excellent customer service to clients and agents, ensuring satisfaction and striving to meet and exceed service standards
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Industry Knowledge: Develop and maintain a solid understanding of the life and annuity insurance industry, products, services, and processes
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Qualitative review of the documents received for completion and gather additional requirements
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Prioritize transactions according to documented guidelines to meet SLA
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About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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