Process Associate - Claims Specialist, Life and Annuities

Initial death notification and follow-up on incomplete documents and information in relation to submitted death claims

Reviewing and matching beneficiary claim forms (death claims)

Maintaining and reviewing death trackers with multiple beneficiaries

Review return mail and determine what action to take, resend letter/packet, research address

Strong written English and good understanding of grammar to review documents and letter for grammatical mistakes and correcting them accordingly

Data Entry: Enter and update policy and transaction information into the system with high accuracy

Communicate with clients and agents to obtain necessary information, resolve issues, and provide updates on request status

Customer Service: Provide excellent customer service to clients and agents, ensuring satisfaction and striving to meet and exceed service standards

Industry Knowledge: Develop and maintain a solid understanding of the life and annuity insurance industry, products, services, and processes

Qualitative review of the documents received for completion and gather additional requirements

Prioritize transactions according to documented guidelines to meet SLA

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.