Process associate - Claims
Genpact
0 - 3 years
Lucknow
Posted: 13/03/2025
Job Description
Responsibilities
Critically analyze the claim file & the received demand package to identify any pendency
Communicate with 3rd parties to negotiate on the settlement amount
Liaison with internal Claims partners to further investigate on the claim file
Answer incoming telephone calls from third parties in relation to the demands sent by them
Process reverse subrogation payments
Ensure that assigned targets in accordance with SLA metrics are met
Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics
Provide relevant process reports on a timely basis
Ensure adherence to established attendance schedules & company policies and procedures.
Qualifications
Minimum qualifications
B.com/ BBA/BA/ BSC (Any Non Tech Graduate)
Freshers are eligible
Preferred qualifications
Able to demonstrate empathy while improving chance to create rapport with the customer.
Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business
Voice Customer Service experience
Good knowledge of using Excel, MS Access Database
Proficient in English language- both written and oral
Insurance client experience will be an added advantage
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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