Process Associate - Banking Core Ops

Respond to customer queries and customer concerns

Provide support for data collection to enable Recovery of the account for end-user

Maintain a deep understanding of client processes and policies

Reproduce customer issues and escalate product bugs

Provide excellent customer service to our customers

Exhibit a capacity for critical thinking and analysis.

Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Graduate (Any Discipline)

Freshers are eligible

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.