Process Associate – Voice + Claims

Genpact

0 - 3 years

Gurugram

Posted: 9/3/2024

Job Description

Responsibilities


•    Transaction processing and making reach out calls to Insured/provider/facility according to standard work & SOP
•    Prioritize transactions according to detailed guidelines to meet SLA
•    Plans and prioritizes tasks and work responsibilities to achieve objectives
•    Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
•    Assist with/perform other team tasks as the need arises.
•    Ability to accurately interpret and compile information from a variety of sources and systems
•    Ensure that turnaround time and quality of the work meets Company service standards
•    Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
•    Handle own work in process and support team efforts to ensure that individual, team goals are met.
•    Maintain key records like working files, email for reference and audit purpose
•    Handle basic day to day requirements of excel
Qualifications:
•    Graduation in any stream except B.Tech and Technical Graduation & Law
Essential skills: 
•    Proven experience in international calling, good to have health/disability insurance.
•    Understanding of HIPAA (PHI/PII)
•    Excellent English Communication (Both written & verbal)
•    Proactive communication & High analytical skills with ability to foresee issues and suggest solutions, with impactful data
•    Displays energy and passion in approaching the job
•    Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
•    Ready to work on stretched working hours
•    Ability to independently get along with internal and external customers
•    Customer service focus!
•    Basic Computer knowledge along with typing speed of 40 words/minute
•    Insurance knowledge!
•    Experience towards direct calling to Insured/ providers/facility
•    Calling skills with TX >70

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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