Process Analyst, Commercial Experience Service Delivery

Job Title

Process Analyst, Commercial Experience Service Delivery
 

About the Function:

Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila.

Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture.

About the Team: (TE)

About the Role: (TE)

Process:

• Experience in OTC, specifically dispute management
• Sap Experience (Preferred)
• Should have end-to-end knowledge about OTC
• Collaborate with Customer, Commercial & Markets in ensuring orders are delivered as per the expected timelines committed to the customer.

Communication & Collaborator Management:

• Be an integral part of the supply chain and involve the market wherever possible to work collaboratively on any issue or process improvement to improve efficiency.
• Be a team player, and display flexibility in all the situations without compromising integrity. Support team members' accounts in their absence.
• Build good relationship with colleagues, customers, and stakeholders.

Others:

• Take complete ownership of the activities & hold responsibility.
• Showcase a high level of accountability in delivering the tasks, meeting the timelines, & accuracy.
• Quick Learner
• Flexible to work in shifts

Qualifications and Experience Required:

Crucial

• High accuracy
• Proficient English language skills—company language
• Proven PC literacy, strong Excel skills

Desirable

• College or university Degree
• Experience in a finance/accounts receivable role
• STC process knowledge and working experience.
• Pricing & Contract Invoice Operation
• System skills (SAP Order to Cash knowledge)

Barriers to Success in Role (Optional):

• Lack of English language knowledge
• Lack of accuracy, attention to details
• Difficulties in setting priorities and in working independently.
• Difficulties with demonstrating ownership.
• Not a great teammate

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to handle your wellbeing and balance your priorities from day one.
 

Rewards & Benefits Statement: (TE)
 

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, approaches, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.