Problem management (System Engineer/System Administrator/Consultant/Lead)
Capgemini
5 - 10 years
Bengaluru, Mumbai, Pune
Posted: 23/06/2025
Job Description
Job Description
4+ years experience as Problem managerPerform root cause analysis (RCA) for recurring incidents and major problems.Coordinate with technical teams to identify and implement permanent fixes.Maintain the Known Error Database (KEDB) and Problem Records in ITSM tools (e.g., ServiceNow, BMC Remedy).Conduct trend analysis to proactively identify potential problems.Facilitate problem review meetings and document post-incident reports.Ensure timely closure of problem records and adherence to SLAs.Collaborate with Incident, Change, and Configuration Management teams.Primary skillsStrong understanding of ITIL framework, especially Problem and Incident Management.Experience with ITSM tools like ServiceNow, BMC Remedy, or Cherwell.Analytical mindset with experience in RCA techniques (5 Whys, Fishbone, etc.).Good communication and stakeholder management skills.Secondary skillsITIL v4 Foundation or IntermediateProblem Management-specific training or certificationsCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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