Problem Management Consultant
Thomson Reuters
6 - 7 years
Bengaluru, Puri
Posted: 07/06/2025
Job Description
We are looking for a highly motivated individual with strong organizational and technical skills for the position of Problem Management Consultant – India Technical Development Consultant. You will be responsible for leading the problem management efforts for our for our market leading suite of legal research products, including Westlaw, Practical Law, CLEAR, Cocounsel, and other related platforms. The Consultant will work closely with cross-functional teams, including development, operations, and customer support, to ensure seamless delivery of our services.
About The Role.
Problem Management: Consultant the execution of the problem management process for Legal Service Management, including identification, analysis, and resolution of complex technical problems.
Process Improvement: Working in collaboration with our Service Management Office, continuously review and improve problem management processes to ensure they are aligned with industry best practices and Thomson Reuters standards.
Metrics and Reporting: In partnership with our Service Management Office, develop and track key performance indicators (KPIs) to measure problem management effectiveness and provide regular reports to senior management.
About You
Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field.
Experience: Minimum 6-7 years of experience in IT, with at least 3 years in a problem management or similar role.
Strong technical skills in software development (Java/Python, C++) operations, and problem management, with experience in Agile methodologies.
Cloud Technology- AWS/Azure.Must have experience in devops.
Leadership: Proven leadership skills, with experience in managing teams and collaborating with cross-functional teams.
Problem-Solving: Strong problem-solving skills, with ability to analyze complex problems and develop creative solutions.
Certifications: ITIL Foundation certification or equivalent experience in problem management.
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
About Company
Thomson Reuters is a global leader in providing intelligent information for businesses and professionals. Headquartered in Toronto, Canada, and with operations worldwide, it offers a wide range of services, including data analytics, news, legal, tax, accounting, and financial solutions. Thomson Reuters serves a variety of industries, including financial markets, law, and media. It combines technology, data, and expertise to deliver actionable insights that help professionals make informed decisions. The company is known for its trusted brands such as Reuters News, Westlaw, and Eikon.
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