Principal Program Manager

As a leader responsible for overseeing all aspects of Airtel's internal IT infrastructure, datacenter, security, and financial operations related to technology, this role demands a minimum of 15 years of experience with a strong understanding of complex IT environments, modern IT practices, security compliance, and financial management. The ideal candidate will be a strategic thinker, an effective negotiator, and a proven leader capable of managing diverse teams and driving continuous improvement.

 Responsible for leading and managing a team of technical experts who provide end-to-end service delivery to Airtel across various technology domains. This includes overseeing competency development, capability building, delivery solutions support, and managing new customer transitions and transformations.

 Manage large managed services contracts, ensuring governance on contractual deliverables. Drive strategic business initiatives with the latest technology, focusing on cost-effective and innovative IT solutions incorporating automation, DevOps, and AI practices.

 Accountable for the overall delivery of the Enterprise Operations team, which includes Datacenter, Linux, Windows, VMware, Openshift, OpenStack, Storage, Backup, and Database, in coordination with App Support. Collaborate with the leadership team to ensure alignment with global service delivery priorities and objectives.

 Establish and manage department and individual resource goals, overseeing the implementation of near-term and long-term objectives to achieve successful team outcomes. Oversee the performance management and development process for assigned IT team members, including performance management duties, development planning, and coaching for direct reports.

 Ensure the team has the required skills, tools, and resources to deliver services effectively and efficiently. Oversee transition and transformation activities for new and existing customers, ensuring smooth and successful execution.

 Monitor and track deliverables, SLAs, KPIs, and customer satisfaction, taking corrective and preventive actions as needed.

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