Principal Program Manager - AI Agents
Microsoft
5 - 10 years
Hyderabad
Posted: 26/07/2025
Job Description
Overview
Microsoft is where passionate innovators come to collaborate, envision what’s possible, and push the boundaries of what technology can achieve. We operate in a world of more: more possibilities, more innovation, and more impact—enabled by a cloud-first, AI-powered platform.
The Business & Industry Copilots group builds and operates Microsoft’s business applications and agentic AI tooling—including Dynamics 365, Copilot Studio, Power Apps, Power Automate, and Dataverse. Power Platform now serves over 56 million monthly active users, and Copilot Studio powers agents in 230,000+ organizations, including 90% of the Fortune 500.
To help our largest, most strategic customers unlock real business value with these tools, we are forming a Forward Deployed Engineering (FDE) team within the Copilot Studio Customer Advisory Team (Power CAT).
As an Agent FDE Solution Architect, you will engage deeply with one strategic customer at a time, embedding for multiple weeks to co-design and co-develop their first production-ready Copilot Studio agents—be it conversational agents, autonomous agents, or M365 Copilot agents. Your mission: ensure successful adoption and fast-track value realization during the initial implementation phase.
You will operate at the intersection of delivery and product, working hands-on with customers to design agent flows, integrate Azure services and enterprise systems, and build real-world solutions using the full extensibility of the Microsoft stack. You'll partner closely with Microsoft field teams, product groups, and engineers to unblock adoption and ensure every deployment is scalable, secure, and impactful.
FDEs thrive in ambiguity, adapt quickly, and ship fast. You’ll bring clarity to complex engagements, surface repeatable patterns, and directly influence the evolution of Copilot Studio by channeling field feedback into engineering priorities.
Join us if you want to shape the future of agentic AI at scale—by making our most strategic customers successful, one production deployment at a time.
Qualifications
- 5 years of demonstrated work experience in a software development or software delivery business with a strong emphasis on customer-facing engagements.
- Familiarity with the concepts of Generative and Agentic AI
- Hands-on delivery of the key Power Platform and Copilot Studio technologies and areas:
- Microsoft Copilot Studio (previously Power Virtual Agents)
- Power Platform governance, security, and administration.
- Power Platform Application Lifecycle Management.
- Power Platform no-code, low-code, and pro-dev extensibility patterns.
- Core AI application development and solution architecture experience.
- Excellent communication and presentation skills.
- Comfortable in having conversations with customer stakeholders at multiple levels (C-level execs, program leads, directors, low-code app makers, developers, architects).
- Strong project management, problem solving and negotiating skills, with proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
- Comfortable with ambiguity and self-learners who can make decisions and keep making progress with minimal guidance and thrive in fast-paced environments, adeptly managing multiple workstreams and prioritizing for the highest customer impact.
- Strong leadership acumen, with ability to drive results by influencing without authority.
- Team player with a demonstrated habit of sharing and scaling knowledge – either internally or externally – through documentation, presentations, videos, code samples, accelerators, etc.
- Are willing to travel up to 50% and work on-site with customers to build strong relationships and deeply understand their needs.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred/Additional Qualifications
- 10 years of demonstrated work experience in a software development or software delivery business with a strong emphasis on customer-facing engagements.
- Technical Sales Acumen: Experience presenting the value of technology solutions and architectures through customer presentations, design sessions, POCs accelerating technical wins, with an understanding of enterprise sales is a big plus.
About Company
Microsoft Corporation is a leading American multinational technology company founded in 1975 by Bill Gates and Paul Allen. Headquartered in Redmond, Washington, Microsoft is best known for its software products, including the Windows operating system, Microsoft Office Suite, and Azure cloud services. The company also produces hardware like the Surface devices and owns LinkedIn, GitHub, and the Xbox gaming brand. Microsoft is one of the world's most valuable companies, playing a key role in personal computing, enterprise software, AI, and cloud computing.
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