Principal Product Support Engineer

About Security Access Control Business :

Access Control and Video Solutions (ACVS), Security Products, a business unit of Johnson Controls International. It is a diversified group of world-leading brands (American Dynamics, Exacq, Cloudvue, CEM Systems, Kantech, Innometriks, Illustra, Software House). Operating in diverse locations worldwide, all our ACVS brands have more combined years of experience in the security industry than any other group in the world. Our security integration platforms, built by our developers from across all product disciplines allow our customers to see more, do more and save more.

How you will do it:

Provide high quality, innovative, technical support to our diversified customers and install bases of Security Product’s ACVS (Access Control & Video Solutions) division and support customer logged technical issues through different remote support media (phone/email/chat, etc.). Provide configuration, commissioning and installation related services inclusive of fault findings, f/w and s/w upgrades, etc. working together with SI/channel partners and field engineers.

What we look for :

Education & Experience:

Bachelor’s degree in engineering disciplines or any other equivalent Technical Degree is from a reputed college and/or university with the relevant work-related experience. 3-5 years of working experience with supporting any to various electronic products or IT solutions in a field environment installing, troubleshooting specialized hardware/software and networking equipment in any technical capacity including understanding faults identifying root causes, and providing necessary remediations to mitigate and solve issues quickly. Basic Electronics: Experience in Electro Magnetic principles and Radio Frequency (RF) technology. Knowledge of circuits, knows how to use multimeters, wire relays or circuit boards and power adapters, batteries, etc. Software: Thorough knowledge on Windows/Linux OS install, commissioning and administration is needed/preferred.