Principal Product Manager- Retail & Store Ops

As the Principal Product Manager - Retail & Store Operations, you will lead the strategy, design, and execution of technology-driven solutions to optimize Licious’ retail stores, dark stores, and omnichannel operations. This role requires a blend of retail expertise, technical acumen, and leadership to enhance customer experiences, streamline supply chain workflows, and scale store operations across India.

Ideal Experience: 8-12 years

Reporting to: Head of Product

Key Responsibilities

Product Vision & Strategy

-Define the product roadmap for retail tech, including POS systems, in-store automation, inventory management, and workforce optimization tools

-Align initiatives with Licious’ business goals to drive revenue growth, operational efficiency, and customer loyalty

Store Operations Innovation

-Design and implement solutions for real-time inventory tracking, demand forecasting, and last-mile delivery coordination between dark stores and retail outlets.

-Integrate tools to monitor cold-chain compliance and reduce wastage.

Omnichannel Experience

-Enhance the seamless integration of online and offline channels (e.g., click-and-collect, in-app store navigation, personalized promotions).

-Collaborate with UX/UI teams to develop in-store digital interfaces (kiosks, mobile apps) for frictionless customer journeys.

Supply Chain & Logistics

-Partner with supply chain teams to optimize stock replenishment, reduce lead times, and improve vendor management workflows.

-Leverage data analytics to predict regional demand spikes (festive seasons, weekends) and ensure inventory availability.

Cross-Functional Leadership

-Work with engineering, design, marketing, and operations teams to prioritize features and deliver scalable solutions.

-Mentor product managers and foster a culture of data-driven decision-making.

Performance Metrics

-Monitor KPIs such as store footfall conversion rates, order fulfillment accuracy, inventory turnover, and customer satisfaction (NPS).

-Conduct A/B testing for new retail formats or technologies (e.g., cashierless stores, smart shelves).

Experience: 9+ years in product management, with at least 5 years in retail tech, e-commerce, or D2C operations.

Must-Have Skills:

Proficiency in retail management systems (e.g., SAP Retail, Oracle Retail), ERP tools, and analytics platforms (Tableau, Power BI)

Good-to-Have Skills:

Familiarity with IoT, RFID, and AI/ML applications in supply chain or store operations.

About Company

Licious is an online platform that delivers fresh, high-quality meat and seafood products. The company focuses on providing hygienically processed and packaged products with a wide variety of meat, fish, and other delicacies, ensuring convenience and quality for customers.