Principal Learning Content Strategist – Customer Experience (CX)

The Principal Learning Content Strategist – Customer Experience (CX) is an individual contributor role.  The individual is a self-motivated professional who uses their expertise to support OU products, curate online subscription material aligned with the CX Product Strategy, participate in content roadmap planning, and contribute to the development and recording of training content.  The ideal candidate will discover, propose, design and prototype new teaching methods, learner engagement techniques, and content for all audiences within Oracle University for our CX educational offerings.  In this role you will drive transformation, innovation, and best practices for Oracle University products and services and ensure strategic alignment, rollout and execution of CX related educational offerings & programs within the Oracle University ecosystem. The applicant must be eager to learn technology to support and deliver training using modern learning techniques while working in a fast-paced market and environment.

What we love to see:

• Passion for training and sharing knowledge!
• 8+ years of hands-on experience working under the hood with Oracle Customer Experience (CX) applications.
• Practical knowledge and consulting field experience working with several of the following Oracle Cloud Applications technologies:
  • Sales (Sales Force Automation, Commerce, CPQ, Subscription Management, Partner Relationship Management)
  • Service (Fusion Service, B2C Service, Field Service, Knowledge Management)
  • Marketing (B2B Marketing, B2C Marketing, Eloqua, Responsys)