Principal Engineering Manager

We are a team of passionate and dedicated engineers, product managers, and data scientists who work on safeguarding against harmful content and conduct that threatens human rights, human wellness, and Microsoft's reputation and legal obligations. We believe that everyone deserves to have a positive and respectful online experience, and that technology can be a force for good in promoting digital safety and well-being while maintaining Microsoft’s commitment to privacy and freedom of expression.

DigiTS is a technology provider to all of Microsoft, defining the digital safety posture for a vast and global array of services. We develop and deploy cutting-edge solutions that leverages multiple technologies including artificial intelligence and human-in-the-loop systems to detect, prevent, and mitigate harmful content and behavior online. We work closely with product teams, policy makers, legal experts, and external partners to ensure that our solutions are aligned with Microsoft's values and standards, as well as the needs and expectations of Microsoft’s customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Works with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements for a set of features. Begins to leverage a variety of feedback channels to incorporate insights into future designs or solution fixes. Incorporates appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value.
• Contributes to processes for the architecture of a product/solution feature and helps to create proposals for architecture by testing design hypotheses and helping to refine code and design plans, demonstrating technical leadership . Provides initial reactions and input to engineers in the team. Owns architecting of solutions, demonstrating technical leadership as applicable. Contributes to the development of design documents for designs or User Stories and determines the technology that will be leveraged and how it will interact. Escalates and shares findings from investigations with the team and owns design decisions. Helps to assure system architecture meets security and compliance requirements and expectations.
• Creates and implements code for a product, service, or feature, reusing code as applicable. Writes and learns to create code that is extensible and maintainable. Considers diagnosability, reliability, and maintainability with few defects, and understands when the code is ready to be shared and delivered. Applies coding patterns and best practices to write code.
• Reviews work items to deepen knowledge of product features in partnership with appropriate stakeholders (e.g., project managers) and executes project plans, release plans, and work items. Contributes to efforts to break down larger work items into smaller work items and provides estimation. Escalates any issues that would cause a delay.
• Maintains operations of live service as issues arise on a rotational, on-call basis. Identifies solutions and mitigations to simple issues and complex issues when applicable impacting performance or functionality of Live Site services and escalates as necessary.
• Builds knowledge, shares new ideas, and shares pinpoints of engineering tool gaps to improve software developer tools to support other programs, tools, and applications to create, debug, and maintain code for complex product features.
• Maintains communication with key partners across the Microsoft ecosystem of engineers. Considers partners across teams and their end goals for products to drive and achieve desirable user experiences and fitting the dynamic needs of partners/customers through product development.