Principal Consultant – IAM Engineer

Responsibilities

• Technical Support: Provide expert technical support, diagnosing and resolving issues related to identity and access management systems promptly.
• Root Cause Analysis: Utilize your analytical skills to dig deep into logs, review code, and triage issue tickets to identify the root causes of problems.
• Reliability Enhancement: Lead efforts to improve application reliability, quality, and time-to-resolution for support tickets.
• Collaboration: Collaborate closely with the engineering team to find innovative resolutions for customer issues and ensure timely closure of issues and tickets.
• Feedback Mechanism: Act as a conduit between users and the engineering team, providing valuable field feedback to enhance IDAM services and contribute to improved release procedures.
• Specialist Knowledge: Leverage your specialist knowledge of IDAM applications to perform Standard Operating Procedures that address functional requests from customers.
• Integration: Assist in seamless application integrations with the IDAM system, ensuring a cohesive user experience.
• Ticket Management: Maintain an efficient ticketing system, keeping a comprehensive database of issues and resolutions up to date.
• Documentation: Create and update technical documents and standard operating procedures, ensuring clear and accessible information for internal teams and external clients.
• Issue Resolution: Identify and resolve technical issues swiftly, addressing customer-reported problems effectively.
• Maintenance Planning: Develop maintenance and upgrade schedules for the system and communicate outage windows to customers when required.
• Ownership and Initiative: Take ownership of tasks and deliverables, working independently and using discretion to seek assistance when necessary.

Minimum Qualifications

·       Educational Background: Bachelor’s degree in computer science or a STEM field (Science, Technology, Engineering, and Math), or equivalent. Master's degree or relevant certifications (e.g., CISSP, CISM, or CIAM) are advantageous.

·       Professional Experience: Relevant years of experience as a software developer or support engineer with a hands-on approach. Experience in healthcare or a related industry is preferred.

·       Communication Skills: Intermediate verbal and written communication skills in English are essential for effective collaboration with cross-functional teams and clients.

·       Domain Knowledge: Strong knowledge of the Identity and Access Management domain, including expertise with identity solutions like WSO2, OKTA, or others.

·       Authentication and Authorization Protocols: Experience with authentication and authorization protocols such as SAML, WS Federation, OAuth 2.0, and OpenID Connect 1.0 is critical.

·       Programming Languages: Proficiency in Java 8+, JavaScript, Spring Boot, and the Spring framework (Core, Boot, Web, Security). Familiarity with Python and Angular is a plus, especially for custom solution development.

·       Cloud Platforms: Experience with AWS, Docker containers, and Kubernetes, with an understanding of how these technologies relate to IAM systems and cloud integrations.

Preferred Qualifications

/ Skills

·       You will contribute to the reliability and effectiveness of our identity and access management solutions. Your technical expertise and proactive approach will enable secure access to resources for our users and applications. Join us in shaping the future of healthcare technology. Apply now and be a part of our diverse and inclusive team.

·       Very good written and presentation / verbal communication skills with experience of customer interfacing role. In-depth requirement understanding skills with good analytical and problem-solving ability, interpersonal efficiency, and positive attitude

·       Knowledge of ITIL Service Management framework