Principal Consultant – Technical Business Analyst (Integration with MuleSoft/ EDI)

Analyze and document current business processes and identify areas for improvement.

Analyzes business needs and designs business process flows in collaboration with the stakeholders, participating in areas such as, but not limited to documentation of business process diagrams, flowcharts, functional specifications, use cases, and user stories, BRDs

Collaborate with cross-functional teams to ensure seamless integration of MuleSoft and EDI solutions.

Act as the liaison between the Customer business units and the IT support staff responsible for coordination of activities with SMEs, Business , Program Mgmt and IT teams.

Works directly with subject matter experts, vendors and partner organizations to deliver project milestones including requirements gathering, business process mapping, testing, documentation and training within complex technology and business solution programs.

Develop and maintain technical documentation and user guides

Create user stories using AGILE framework in tools like Azure Devops/JIRA

Create end to end data flow diagrams from source to target systems

Troubleshoot and resolve any issues related to MuleSoft and EDI systems

Provide training and support to end-users on MuleSoft and EDI tools

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.