Principal Consultant – Support Data Engineer
Genpact
5 - 10 years
Bengaluru
Posted: 28/06/2025
Job Description
Responsibilities
:Prioritize and resolve Business-As-Usual (BAU) support queries within agreed Service Level Agreements (SLA) while ensuring application stability.
Drive engineering delivery to reduce technical debt across the production environment, collaborating with development and infrastructure teams
Perform technical analysis of the production platform to identify and address performance and resiliency issues
Participate in the Software Development Lifecycle (SDLC) to improve production standards and controls
Build and maintain the support knowledge database, updating the application runbook with known tasks and managing event monitoring
Create health check monitors, dashboards, synthetic transactions and alerts to increase monitoring and observability of systems at scale.
Participate in on-call rotation supporting application release validation, alert response, and incident management
Collaborate with development, product, and customer success teams to identify and resolve technical problems.
Research and implement recommendations from post-mortem analyses for continuous improvement.
Document issue details and solutions in our ticketing system (JIRA and ServiceNow)
Assist in creating and maintaining technical documentation, runbooks, and knowledge base articles
Navigate a complex system, requiring deep troubleshooting/debugging skills and an ability to manage multiple contexts efficiently.
Oversee the collection, storage, and maintenance of production data, ensuring its accuracy and availability for analysis.
Monitor data pipelines and production systems to ensure smooth operation and quickly address any issues that arise.
Implement and maintain data quality standards, conducting regular checks to ensure data integrity.
Identify and resolve technical issues related to data processing and production systems.
Work closely with data engineers, analysts, and other stakeholders to optimize data workflows and improve production efficiency.
Contribute to continuous improvement initiatives by analyzing data to identify areas for process optimization.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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