Principal Consultant - ServiceNow Product & Services Project Manager
Genpact
5 - 10 years
Hyderabad
Posted: 18/06/2025
Job Description
Responsibilities
:Support/Monitor/Report the Rollout Status of Key CTO Initiatives across CLIENT Product and Services Teams
Collaborate with the Product Initiative Owners, and Application Teams to define standard work to assess, configure, test and implement key Initiatives across Product & Services Portfolio
Drive urgency with Application Teams to ensure awareness, response and action using Teams Chat, Email and Team Meetings. Provide feedback to Product Initiative Owners on process changes, findings and challenges.
Create/Manage/Publish/Validate Weekly Leadership scorecards to monitor progress. Audit and validate scorecards to ensure accuracy and proper tracking. Drive progress based on timelines.
Conduct rhythms with CTO Product & Services Leaders and attend Office Hours where needed
Support Data Hygiene and Collection
Collaborate with Teams to collect/validate business requirements
Accurately update target ServiceNow systems with required/collected information from Application Teams whenever possible to expedite collection
Drive urgency to meet deadlines and metric goals. Report progress weekly to Leads
Support Testing, Onboarding and Migration to ServiceNow Platform
Support customer training, rollout and communication process where required
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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