Principal Consultant - Citrix Support DC Ops SME
Genpact
5 - 10 years
Hyderabad
Posted: 21/05/2025
Job Description
Responsibilities
Design, deploy, and manage Citrix infrastructure, including Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop), Citrix ADC (formerly NetScaler), Citrix Gateway, and related components.
Oversee the day-to-day operations of Citrix environments, ensuring high availability and optimal performance.
Implement and manage Citrix policies, profiles, and security settings to ensure a secure and compliant environment.
Monitor Citrix environments for performance issues, resource utilization, and potential bottlenecks using tools like Citrix Director, Citrix ADM, and other monitoring solutions.
Troubleshoot and resolve complex technical issues related to Citrix infrastructure, including user connectivity, application delivery, and system performance.
Conduct root cause analysis (RCA) for recurring issues and implement permanent fixes.
Analyze and optimize Citrix environments to improve performance, user experience, and resource utilization.
Conduct capacity planning to ensure that Citrix environments can scale to meet current and future demands.
Implement best practices for Citrix infrastructure, including load balancing, redundancy, and failover strategies.
Develop and maintain scripts to automate routine tasks, such as provisioning, patching, and monitoring of Citrix environments.
Utilize tools like PowerShell, Citrix Studio, and Citrix Command Center to streamline operations and reduce manual intervention.
Work closely with network, storage, and server teams to ensure seamless integration and operation of Citrix services within the broader data center environment.
Provide expert-level support and guidance to IT teams and end-users, assisting with escalated issues and complex problem-solving.
Collaborate with security teams to ensure that Citrix environments meet all relevant security standards and compliance requirements.
Create and maintain comprehensive documentation for Citrix environments, including architecture diagrams, configurations, and operational procedures.
Conduct training sessions and workshops for IT staff on Citrix technologies, best practices, and troubleshooting techniques.
Stay updated on the latest Citrix products, features, and industry trends, and share knowledge with the team.
Develop and implement disaster recovery (DR) and business continuity plans for Citrix environments.
Regularly test DR plans to ensure that Citrix services can be quickly restored in the event of a disruption.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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