Principal Consultant - Business Analyst - Service Now

Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements.
Understand and negotiate needs and expectations of stakeholders.
Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project.
Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements.
Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
Create and maintain issue logs, meeting minutes, project summaries, meeting schedules.
Support customers during UAT.
Perform functional testing to ensure requirements are being met.

Qualifications we seek in you!

Minimum Qualifications

B.E / MCA / Relevant degree
Prior working experience with ServiceNow.
Good knowledge of available IT systems/tools.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.