Principal Consultant - Business Analyst - Service Now
Genpact
5 - 10 years
Hyderabad
Posted: 18/06/2025
Job Description
Responsibilities
: Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
Translate business needs into functional specifications and user stories with clear acceptance criteria.
Participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Work closely with ServiceNow developers and architects to ensure solutions align with business goals and platform best practices.
Conduct gap analysis and impact assessments for new requirements or changes.
Support UAT (User Acceptance Testing) by preparing test cases, coordinating testing efforts, and validating results.
Maintain a product backlog and prioritize features based on business value and technical feasibility.
Provide training and documentation to end-users and stakeholders as needed.
Monitor and report on project progress, risks, and issues.
Minimum Qualifications:
Bachelors degree in computer science, Information Systems, Business Administration, or related field.
Good experience as a Business Analyst, with focus on ServiceNow.
Strong understanding of Agile methodologies (Scrum, Kanban).
Experience with ServiceNow modules such as ITSM, ITOM, CSM or HRSD. Experience on service mapping, FSO despite, S2P would be preferred.
Proficiency in writing user stories, use cases, and process flows.
Excellent communication, interpersonal, and stakeholder management skills.
Ability to work independently and collaboratively in a team environment.
Preferred qualifications and skills:
ServiceNow Certified System Administrator or other relevant certifications.
Experience with Agile tools like Jira, Azure DevOps, or Rally.
Familiarity with ITIL framework and practices.
Experience in enterprise-level ServiceNow implementations or upgrades.
Excellent communication and stakeholder management skills.
Self-motivated, Positive outlook & result oriented
Demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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