Responsibilities

Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).

Translate business needs into functional specifications and user stories with clear acceptance criteria.

Participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Work closely with ServiceNow developers and architects to ensure solutions align with business goals and platform best practices.

Conduct gap analysis and impact assessments for new requirements or changes.

Support UAT (User Acceptance Testing) by preparing test cases, coordinating testing efforts, and validating results.

Maintain a product backlog and prioritize features based on business value and technical feasibility.

Provide training and documentation to end-users and stakeholders as needed.

Monitor and report on project progress, risks, and issues.

Preferred Qualifications

/ skills:

ServiceNow Certified System Administrator or other relevant certifications.

Experience with Agile tools like Jira, Azure DevOps, or Rally.

Familiarity with ITIL framework and practices.

Experience in enterprise-level ServiceNow implementations or upgrades.

Excellent communication and stakeholder management skills.

Self-motivated, Positive outlook & result oriented

Demonstrated strengths in leadership, critical analysis, strategic problem-solving, and effective interpersonal communication.