Principal Consultant, AI Product Specialist.
Genpact
5 - 10 years
Bengaluru
Posted: 18/06/2025
Job Description
Responsibilities
Lead and support the rollout of AI-driven features and functionalities within SAP SuccessFactors including virtual agents, predictive analytics, and intelligent recommendations.
Collaborate with HR, IT, and vendor teams to integrate AI capabilities aligned with business needs.
Evaluate and advise on agentic AI capabilities and their potential integration into HR workflows.
Ensure compliance with internal and external AI governance standards (e.g., Responsible AI frameworks, country compliance).
Review and document RAI risks, mitigation actions, and audit trails throughout the development lifecycle.
Design and oversee test cases for AI features, including validation of outcomes across diverse user scenarios.
Monitor for bias, accuracy, performance, and user acceptance of AI outputs.
Collaborate with product managers, data scientists, HR stakeholders and compliance teams to ensure successful end to end implementation.
Manage communication between stakeholders to ensure AI product milestones are met.
Define and track KPIs to measure the performance and adoption of AI features.
Support the development and visualization of AI dashboards to provide insights on usage, fairness, and efficiency.
Serve as a liaison between business stakeholders and technical team to ensure AI implementations meet both user expectations and regulatory requirements.
Gather user feedback and partner with vendors to enhance AI functionality and user experience.
Stay current on emerging AI trends in HR tech and recommend innovations that align with business goals.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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