Principal Consultant _ Oracle OTM

Responsibilities

1. Incident Management & Troubleshooting

• Provide L1/L2/L3 support for OTM-related issues.

• Troubleshoot and resolve errors in shipment planning, execution, and freight payment.

• Investigate workflow agent failures, rate configurations, and integration errors.

• Log, track, and manage incidents using a ticketing system (e.g., ServiceNow, JIRA).

2. User Support & Training

• Assist users with system navigation and functionality.

• Provide training and documentation for end-users on OTM processes.

• Guide stakeholders on best practices for using OTM.

3. System Monitoring & Maintenance

• Monitor scheduled jobs, workflow agents, and automation processes.

• Ensure real-time data flow between OTM and ERP, WMS, or other integrated systems.

• Perform periodic health checks and system audits to ensure data integrity.

4. Integration & Data Management

• Support OTM integrations with ERP (Oracle EBS, Oracle Cloud, SAP), WMS, and external carriers.

• Troubleshoot data transmission issues in XML, Web Services, and APIs.

• Validate inbound/outbound transactions, including order releases, shipments, and invoices.

5. Configuration & Change Management

• Assist with configuration changes (rates, carrier profiles, itinerary modifications).

• Work on system enhancements and minor customizations as per business needs.

• Participate in UAT (User Acceptance Testing) and regression testing for system updates.