Principal Consultant- Service Now Developer
Genpact
5 - 10 years
Noida
Posted: 08/07/2025
Job Description
Responsibilities
1. Software development with significant working experience on ServiceNow application development especially in the ITSM area.
2. Well versed with class hierarchy, Update set hierarchy, data layer, flows, Service Portal, UI Action /policy, ACLs, deployment, Integration, SOAP Service implementation and all client and server-side scripting in best practice in ServiceNow.
3. Experience with development and implementation of ServiceNow ITSM modules - Incident, Problem, Change Management with knowledge of API integrations with ServiceNow and debugging skills along with good process understanding on ITSM modules.
4. Demonstrated experience designing and developing process-based solutions. Demonstrated experience documenting user case processes and BPM workflows.
5. Should have ServiceNow certification (CSA, CAD).
6. Ability to transform Business Requirement into Business Process. Proven analytical and problem-solving skills.
7. End to End experience of ServiceNow based application design and implementation.
8. Hands on experience on Service Operations Workspace.
9. Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills. Effective and clear communication skills (written, oral and listening), with ability to describe complex technical scenarios in a concise manner depending on the audience.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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