Principal Consultant - Business Analyst Service Now - BMC-Remedy

Responsibilities

Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements.
Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project.

Facilitate requirements gathering and process mapping workshops.
Perform gap analysis (as is functionality versus to be functionality)
Participate in end-to-end activities related to implementation planning including project management, issue management, communication and change management.
Help personalize and humanize the customer experience while at the same time accomplishing future business scalability.
Document the customer journey and identify ways to improve existing customer pain points based on process optimization, technology, change management, or communication.
Participate in the creation of a catalogue of key Performance Indicators and the documentation of their supporting business requirements, data models, calculation rules, and metadata.
Lead system feasibility studies, cost/benefit analyses, and new systems design
Gather and drive stakeholder requirements and product vision through the planning, analysis, Development, and testing phases.
Translate stakeholder requirements into various documentation Deliverables such as functional specifications, use cases, workflow/process diagrams, data flow/data model diagrams.
Provide data and analyses in a timely manner, and verify the accuracy of data analyses produced by self or others.
Create special ad-hoc reports, database queries, and status reports.
Incorporate security recommendations into stakeholder requirements.
Lead multiple projects and trains and/or mentors other team members, peers and clients as appropriate.
Investigate complex strategic business issues, researching and identifying inventive solutions.
Collaborate with executive stakeholders to elicit their business concerns and develop workable solutions.
Lead the creation of a catalogue of Key Performance Indicators and the documentation of their supporting business requirements, data models, calculation rules, and metadata.
Serve as a resource for human performance architects as they evaluate training and performance support needs and design training and performance support products.
Inform technical architect and project manager of any issues that may affect other areas of the project.
Complete all appropriate documentation required by developers, QA analysts, deployment team, and operation support team that will maintain the Application.
Ensure security requirements built into final solution design.

Preferred Qualifications