Principal Consultant - Application Production Support

Responsibilities

Supporting, Troubleshooting & as needed fixing, enhancing business Applications and workstations located in Factory sites at Bourogne/Belfort, France.
Responsible for resolving technical issues raised by Business users, clients or internal stakeholders directly or through the ticketing systems/create tickets in ServiceNow on behalf of end users
Coordination with vendor for 3rd party/COTS applications and do continual follow up until the fix and track it to closure.
Manage and resolve production incidents that include Application outages, job failures, system/data defects, Feature/Functionality failures, Workstation issues.
Take ownership of Tickets in Ticketing tool and ensure it is updated in detail with Work notes, status updates and Resolution Notes.
Responsible for L2/L3 activity and also on enhancements and fixing vulnerabilities which includes testing the application features, should understand any testing tool.
Responsible for patching activity (As and when required only with less frequency).
Document KBAs/SOPs and Prepare RCAs for Problem Tickets
Proactively propose Continuous service Improvements to add value to the Business.
Coordinate with geographically distributed technical, functional teams using English to address clients needs
As needed liaison between French speaking stake holders & English speaking geographically distributed teams
With reasonable mentoring & guidance, learn technologies and effectively contribute to technical (code, configuration, database etc.) needs of the job

Qualifications
Minimum qualifications

B.E./ B.Tech/ MCA or equivalent

Preferred Qualifications

Experience in VB. Net, C#, ASP.net, WCF, MVC, AWS, VB6, Oracle DB, .NET.
Strong understanding in Relational database concepts
Good knowledge and work experience of SQL Server, PL/SQL
Experience with GIT and windows form
Experience with html, CSS, JavaScript, jQuery, LINQUE.
Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus.
Strong written and verbal communication skills
Flexible to work in shifts on rotation basis.
Willingness and ability to multi-task.
Willingness to learn the Product/Platform and associated technologies.
Should be able to handle client calls, manage & mentor team.
Ability to learn and apply new processes and tools.
Technical understanding of products/services and/or ecosystem being supported.