Principal Consultant – Service Now
Genpact
5 - 10 years
Chennai
Posted: 9/3/2024
Job Description
Responsibilities
· You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
· Mentor and lead a team of developers.
· Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
· Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
· Reviews design and code per sprint to ensure quality.
· Creation and customization of complex workflows and custom workflow activities.
· Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
· Contribute and review user stories.
· Build and maintain technical documentation.
· Monitor health, usage, and overall compliance of ServiceNow and its applications
· Develop a keen understanding of the products we implement and client business.
· Provide production support and be able to resolve problems under pressure.
· Assists in project estimation.
· Participate in regular Knowledge Transfer sessions with ServiceNow Developers
· Stay current with new and updated capabilities of the ServiceNow Platform
· Coordinate upgrades to Production and Sub-Production instances
· Coordinate sub-production testing, evaluation, and regression remediation
· Participate in blueprinting workshops and contribute with documentation and effort estimation.
· Support COE in continuous development of training paths for professional advancement.
· Contribute to ongoing definition of best development and solution practices.
· Lead training workshops as mean to spread experiences gained across the practice.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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