Principal Consultant – Service Now

Genpact

5 - 10 years

Chennai

Posted: 9/3/2024

Job Description

Responsibilities

 

·       You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.

·       Mentor and lead a team of developers.

·       Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.

·       Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.

·       Reviews design and code per sprint to ensure quality.

·       Creation and customization of complex workflows and custom workflow activities.

·       Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.

·       Contribute and review user stories.

·       Build and maintain technical documentation.

·       Monitor health, usage, and overall compliance of ServiceNow and its applications

·       Develop a keen understanding of the products we implement and client business.

·       Provide production support and be able to resolve problems under pressure.

·       Assists in project estimation.

·       Participate in regular Knowledge Transfer sessions with ServiceNow Developers

·       Stay current with new and updated capabilities of the ServiceNow Platform

·       Coordinate upgrades to Production and Sub-Production instances

·       Coordinate sub-production testing, evaluation, and regression remediation

·       Participate in blueprinting workshops and contribute with documentation and effort estimation.

·       Support COE in continuous development of training paths for professional advancement.

·       Contribute to ongoing definition of best development and solution practices.

·       Lead training workshops as mean to spread experiences gained across the practice.

 

 

 

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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