Principal Consultant – Service Now-BMC-Remedy Tech Lead
Genpact
5 - 10 years
Bengaluru
Posted: 9/3/2024
Job Description
Responsibilities
• You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
• Mentor and lead a team of developers.
• Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
• Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
• Reviews design and code per sprint to ensure quality.
• Creation and customization of complex workflows and custom workflow activities.
• Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
• Contribute and review user stories.
• Build and maintain technical documentation.
• Monitor health, usage, and overall compliance of ServiceNow and its applications
• Develop a keen understanding of the products we implement and client business.
• Provide production support and be able to resolve problems under pressure.
• Assists in project estimation.
• Participate in regular Knowledge Transfer sessions with ServiceNow Developers
• Stay current with new and updated capabilities of the ServiceNow Platform
• Coordinate upgrades to Production and Sub-Production instances
• Coordinate sub-production testing, evaluation, and regression remediation
• Participate in blueprinting workshops and contribute with documentation and effort estimation.
• Support COE in continuous development of training paths for professional advancement.
• Contribute to ongoing definition of best development and solution practices.
• Lead training workshops as mean to spread experiences gained across the practice.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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