Principal Consultant – Service Now-BMC-Remedy Tech Lead

Responsibilities

•    You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
•    Mentor and lead a team of developers.
•    Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
•    Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
•    Reviews design and code per sprint to ensure quality.
•    Creation and customization of complex workflows and custom workflow activities.
•    Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
•    Contribute and review user stories.
•    Build and maintain technical documentation.
•    Monitor health, usage, and overall compliance of ServiceNow and its applications
•    Develop a keen understanding of the products we implement and client business.
•    Provide production support and be able to resolve problems under pressure.
•    Assists in project estimation. 
•    Participate in regular Knowledge Transfer sessions with ServiceNow Developers
•    Stay current with new and updated capabilities of the ServiceNow Platform
•    Coordinate upgrades to Production and Sub-Production instances
•    Coordinate sub-production testing, evaluation, and regression remediation
•    Participate in blueprinting workshops and contribute with documentation and effort estimation.
•    Support COE in continuous development of training paths for professional advancement.
•    Contribute to ongoing definition of best development and solution practices.
•    Lead training workshops as mean to spread experiences gained across the practice.