Principal Consultant – Collaboration Support
Genpact
5 - 10 years
Pune
Posted: 9/3/2024
Job Description
Responsibilities
• Strong knowledge on SIP truck configuration, Integrations, and troubleshooting.
• Handson experience on Cisco Smart Licensing and HCS configuration.
• Deep understanding of Dial plan, Call routing, SLRG configuration and troubleshooting experience.
• Knowledge on Auto Attendant and Cisco Unity Integration would be Plus.
• Good Understanding of Data Purging and CDR analysis and CDR Reporting.
• Should have hands-on experience on Upgrading of Clusters.
• Good to have VM configuration and deployment knowledge.
• Detailed understanding of MGCP , SIP and H323 call flows and Messages.
• Should be able to understand and design and deployment of Infra.
• Very good understanding of log analysis and Packet capturing.
• Hands on experience on RTMT and Wireshark.
• Knowledge on installation of patches and VMtool Patches would be big advantage.
• Good knowledge on Virtualization and compatibility matrix on latest version of UCM product.
• Technical expert in following technologies
o Cisco call manager and Unity connection and Unity Express
o UCCX
o WebEx calling
o Voice gateways / routers
o Automation skills, Python
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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